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DO YOU NEED CUSTOMER SERVICE AND COMMUNICATION TRAINING FOR  RECEPTIONISTS?

YOU’RE IN THE RIGHT PLACE!

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This course is designed to prepare the reception team to enhance, understand, and apply good customer service and communication principles, as well as to prepare the reception team to handle complaints effectively.

Who is this course for?

Anyone who is interested in a reception role within any industry. Anyone who is currently in a role as a receptionist and wants to enhance their communication and complaint-handling abilities.

By the end of this course, you will be able to :-

  • Understand how customer service affects your business

  • Understand what good and bad customer service is

  • I-Care Method

  • Identify and overcome barriers to excellent customer service through verbal and non-verbal communication

  • The Limbic system

  • Metacognition

  • Telephone skills

  • Stress Management: What is stress? Signs of Stress

  • Alleviating Stress

  • Dealing with complaints politely and professionally

  • Learn how to deal with challenging behaviour
     

Why choose Course Kings to deliver this course?

Our trainers have over 15 years of corporate reception experience. They are engaging and use various teaching techniques to accommodate all learning styles. 

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This course is interactive and practical, with scenarios and thought-provoking content. It delves into the psychology of communication with the power of rapport-building and metacognition. These segments contribute to making this a unique Reception training course.
 

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COURSE DURATION:

 10.00 am – 2.00 pm
(4 hours)
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ASSESSMENT:

There will be a written assessment at the end of the session.​

COURSE CERTIFICATION:

A certificate will be issued following the successful completion of the course.

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