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DO YOU NEED CUSTOMER SERVICE AND COMMUNICATION TRAINING FOR
DENTAL RECEPTIONISTS?

YOU’RE IN THE RIGHT PLACE!

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This course is designed to prepare the Dental Reception team to enhance the patient journey, understand and apply good customer service and communication principles, and prepare the reception team to handle complaints effectively.

Who is this course for?

Anyone who is interested in a reception role within the Dental industry. Or a current dental receptionist wanting to enhance their communication and complaints-handling abilities

By the end of this course, you will be able to :-

  • Understand how customer service affects your business

  • Understand what good and bad customer service is

  • The Patient Journey end to end

  • I-Care Method

  • Identify and overcome barriers to excellent customer service through verbal and non-verbal communication

  • The Limbic system

  • Metacognition

  • Telephone skills

  • Stress Management: What is stress? Signs of Stress

  • Alleviating Stress

  • Complaints Handling: 

  • Dealing with complaints politely and professionally

  • De-escalating/Disarming

  • Learn how to deal with challenging behaviour

  • CQC outcomes that affect the reception team

  • Ethical selling and appointment-making
     

Why choose Course Kings to deliver this course?

Our trainers have over 15 years of reception experience. They are engaging and use various teaching techniques to accommodate all learning styles. 

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This course is interactive and practical, with scenarios and thought-provoking content. It delves into the psychology of communication with the power of rapport-building and metacognition.

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Complaint handling and ethical selling are comprehensive sections. These additional segments contribute to making this a unique Dental Reception training course.
 

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COURSE DURATION:

 09.00 – 5.00 pm
(with an hour for lunch)​

ASSESSMENT:

There will be a written assessment at the end of the session.​

COURSE CERTIFICATION:

A certificate will be issued following the successful completion of the course.

This course is designed to prepare the Dental Reception team to enhance the patient journey, understand and apply good customer service and communication principles, and prepare the reception team to handle complaints effectively.

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